Meadows End Lodges

Coronavirus (COVID-19) Health and Safety Measures

Effective May 2020

 

POLICY STATEMENT

Meadows End Lodges is committed to actively reducing the spread of COVID-19  and in providing heightened health and safety measures to provide assurances for all colleagues and guests.

Meadows End Lodges will continue to act upon government  guidance and work diligently to sustain a healthy and safe environment for all.

We actively train and observe our staff on the measures that we have put in place to protect against Coronavirus so that we can continue to offer a friendly and efficient service.

We are mindful that we cannot control our external environment, nor ensure that measures are being adhered to outside of our park. So, we politely ask our guests to familiarise themselves with and follow our COVID-19 health and safety measures so that, together, we can continue to offer a healthy and safe home experience.

CHECK IN/CHECK OUT  PROCEDURES

Social distancing is in place.

Information and guidance in digital and/or paper form, where necessary, are in place to increase staff and colleague awareness of the measures in place to support the park’s response to COVID-19.

Increased sanitising of all shared areas.

Hand sanitiser will be provided in all shared areas.

Sanitised keys will be placed in the key boxes at the lodges for guest pick up as part of the contactless check- in process.

All our colleagues have been provided with gloves, masks and other PE where necessary for their added protection.

HOUSEKEEPING

Particular attention has been taken to clean lodges between guest stays including “high touch areas” such as hard surfaces, TV remote controls, light switches, wardrobe goods, door handles and knobs.

Any extra bedding and linen including pillows, bed throws, blankets and bathrobes will be removed to support improved cleaning of guest lodges. These items are available on request.

Guests should make requests through mobile telephone provided

In-room pens, pads and marketing material/directory will be limited with only essential information being maintained.

Housekeeping staff will be vigilant when working in the lodges

Reinforced cleaning program with frequent disinfection of all high touch areas.

Regular deep cleaning will be carried out for upholstery and all bedding washed & treated at high temperature.

Disposable bags for soiled towelling and refuse will be available in the lodges.

When requiring replacement items, these bags should be placed outside the guest lodges during the hours of 9am to 5pm. Should you require a change of bedding during your stay, please contact the park worsen.

Masks are recommended when social distancing measures cannot be maintained.

All books and/or magazines will be removed from the lodges

A digital welcome pack will be sent to all the guests at least 48hrs prior to their arrival.

All the urgent maintenance works will be carried on request only and only during the absence of the guests in the lodge, the lodge will be fully sanitised afterwards.

Created May 2020